Cancellation policy
Cancelling an Order
We understand that sometimes you may need to cancel an order shortly after placing it. To accommodate this, we offer a brief window during which you can cancel your order without any hassle.
Cancellation Window:
You can cancel your order within the first 24 hours after it has been placed. This short window is necessary because, after 24 hours, our order processing system begins handling your purchase to ensure timely delivery. Once processing starts, cancellations are no longer possible.
How to Cancel:
To cancel your order within the 5-minute window, please contact our customer service team immediately. You can reach us at customerservice@grace-aura.com. Be sure to include your order number and any relevant details to help us process your cancellation request swiftly.
Name of the business: Grace Aura by DAA Media Solutions Ltd
Address: 27, Old Gloucester Street, London, WC1N 3AX, United Kingdom
Company Registration Number: 14888330
Email: customerservice@grace-aura.com
Telephone number: +447402173046
Customer service opening hours (GMT+0):
Monday - Friday: 8AM - 6PM
Saturday - Sunday: closed