Frequently asked questions
How can I pay for my order?
Grace Aura always offers secure payments. We use the most common payment providers in the United Kingdom:
- PayPal
The expected delivery time has passed, where is my order?
If your order is delayed, don't panic - please allow up to 2 extra working days and if you still haven't received your package, contact us at customerservice@grace-aura.com.
What are the shipping costs?
Shipping is free on all orders.
Damaged package?
In the unlikely event that your order arrives damaged, please contact our support at customerservice@grace-aura.com.
Do you want to return the product?
We understand - maybe it doesn't fit or you just don't want it anymore. Please read our return, refund and exchange policy for details.
Business name: Grace Aura
Registered business address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, 0000, Hong Kong.
Company registration number: 76973902
Email: customerservice@grace-aura.com
Phone number: +447400717408
You can reach us by email at: customerservice@grace-aura.com, or visit our contact page, or check out our frequently asked questions.
Our customer service hours are (GMT):
Monday to Friday: 8:00am – 5:00pm
Saturday and Sunday: closed
We do our best to respond to your email within 1-2 business days.