Payment policy
Secure Sockets Layer (128-bit SSL security) uses Secure Sockets Layer (SSL) technology to provide you with the safest and most secure shopping experience possible. SSL technology enables the encryption (encoding) of sensitive data, including passwords and Mastercard numbers, during your online transactions. All forms on our website are secured with SSL technology so that your personal information is safe and cannot fall into the hands of malicious parties.
PCI compliant
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for companies that process Mastercard and revolving credit data. Our data protection is highly authorized. The encrypted SSL system encrypts all your payment card information and other data. We will never see your information after you purchase products on our website or in our store. We will only use your shipping address to contact you with the products you have purchased. The standard defined by the Payment Card Industry Security Standards Council was created to improve controls around Mastercard data in order to reduce fraud with Mastercard.
We currently accept the following payments:
- PayPal
Business name: Grace Aura
Registered business address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, 0000, Hong Kong.
Company registration number: 76973902
Email: customerservice@grace-aura.com
Phone number: +447400717408
You can reach us by email at: customerservice@grace-aura.com, or visit our contact page, or check out our frequently asked questions.
Our customer service hours are (GMT):
Monday to Friday: 8:00am – 5:00pm
Saturday and Sunday: closed
We do our best to respond to your email within 1-2 business days.